Refund Policy 2

Refund policy

Refund policy

1. Who is concerned

30-day money back guarantee: it only applies to Glowmoon™, Glowlift™ and the Glowleen™ Lymphatic Drainage Brush, for all our customers, regardless of their country.

All other items: only legal regulations apply, under the minimum conditions provided for by the law (see section 6).

2. 30 day warranty (Glowmoon™, Glowlift™, drainage brush)

You have 30 days from delivery to try the product. If it does not suit you, write to us and we will refund you, without having to justify your request.

  • The product must be returned complete, with its accessories, clean and in good working order. Normal wear and tear related to the test is accepted.
  • The adhesive gels provided in the box can be opened and used. Gels purchased separately are only returned sealed and unused.
  • If a gift was included in your order (for example a brush offered with Glowmoon™), it must be returned with the device. Otherwise, its value is deducted from the refund.
  • If a reduction has been granted to the purchase in connection with an offer, it is taken into account in the amount refunded.

3. Non-returnable products

  • Gift cards and promotional codes.
  • Opened consumables purchased separately.
  • Products damaged by misuse, falling, immersion or modification.

4. How to request a return

  1. Write to us at support@glowleen.com within 30 days of delivery, with your order number, your name and, if you wish, the reason.
  2. We will send you a returns number and the address to return the package.
  3. Pack the product carefully, preferably in its original packaging, and ship it within 7 days after receiving our response. Keep proof of postage and tracking number until reimbursement.

5. Return costs and refund

  • Change of mind: return costs are your responsibility.
  • Defective product, damaged upon receipt or error on our part: we cover the return costs. Report it within 7 days after delivery, with photos.
  • Refund: it is made on the means of payment used when ordering, at the latest 14 days after receipt and inspection of the returned product.
  • Delivery costs: as part of the 30-day guarantee, any delivery costs charged are not refunded, except for the product. defective or error on our part.
  • Exchange: in the event of a defective product, you can request an exchange for the same product, subject to stock.

6. Legal rights (valid for all items)

  • Right of withdrawal (European Union and European Economic Area): you have 14 days after receipt of your order to withdraw, without justification. In this case, standard delivery costs are refunded, and return costs remain your responsibility, unless otherwise agreed. Hygiene products whose seal has been removed after delivery cannot be returned for health reasons. For products covered by the 30-day warranty, the most favorable warranty applies.
  • Legal guarantee of conformity: it applies according to the law of your country of residence. It does not limit your rights.
  • Commercial warranty for the device: Glowmoon™ and Glowlift™ are guaranteed for 2 years. If the device or charger is defective, we will repair, exchange or refund it, upon presentation of photos or video of the defect, order number and serial number. Not covered: normal wear and tear, accidental breakage, improper use and liquid damage.

7. Refund not received

First check your bank account, then contact your card issuer, then your bank, as there may be a delay in posting. If the refund still does not appear, write to us at support@glowleen.com.

8. Contact

Patindastore Sagl · support@glowleen.com